Privacy Policy !
At Trinity Rehab & Wellness, we are committed to protecting the privacy and confidentiality of our clients’ personal and health information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with the Personal Health Information Protection Act (PHIPA) and other applicable privacy legislation in Ontario, Canada.
1. Information Collection
We collect personal information from you when you:
Book an appointment online, by phone, or in-person.
Fill out forms related to your treatment, including initial intake and consent forms.
Provide insurance details for billing purposes or any relevant documents required for WSIB claims.
The types of information we may collect include:
Personal Details: Name, contact information, date of birth, and address.
Health Information: Medical history, treatment notes, and details relevant to your healthcare.
Insurance Information: Details required for direct billing and insurance claims, including policy numbers and plan details.
2. Purpose of Collection
We use your information to:
Provide paramedical services, including physiotherapy, chiropractic care, massage therapy, and acupuncture.
Communicate with you regarding appointments, treatment updates, and follow-up care.
Process billing to insurance providers when permitted and to facilitate claims with WSIB for workplace injuries.
Meet legal and regulatory requirements, ensuring compliance with PHIPA.
3. Consent
By using our services, you consent to the collection, use, and disclosure of your personal and health information for the purposes outlined in this policy. We will not use or disclose your information for any other purpose without your consent unless required by law.
4. Disclosure of Information
We may disclose your information to:
Insurance providers for direct billing if allowed by your plan administrator.
Relevant regulatory bodies as required by law.
Healthcare professionals within Trinity Rehab & Wellness involved in your care.
Third parties with your explicit consent, such as family members or other healthcare providers.
5. Data Security
We employ technical, administrative, and physical security measures to protect your information. These include secure servers, encrypted data storage, and restricted access to authorized personnel only. Despite our efforts, please note that no system is completely secure.
6. Retention of Information
We retain your personal and health information only for as long as is necessary for the purposes stated in this policy, or as required by law. Health records are maintained in accordance with PHIPA guidelines.
7. Access and Correction
You have the right to access and request corrections to your personal and health information. If you wish to review, update, or correct your information, please contact us.
8. Changes to This Policy
Trinity Rehab & Wellness reserves the right to update this Privacy Policy to reflect changes to our practices or legal requirements. Any changes will be posted on our website with the updated effective date.
9. Contact Us
For any questions regarding this Privacy Policy or your personal information, please contact:
- Phone: 416-249-8668
- Fax: 416-2495794
- Email: info@trinityrehab.ca
- Website: www.Trinityrehab.ca
- Physical Address: 1723 Kipling Ave, Etobicoke, ON M9R4E1
